Refund Policy

1. No free trial

CrisisConnect does not offer a free trial. You are charged from the start of your subscription, whether billed monthly or annually. There is no setup fee. If you'd like to see the platform before subscribing, you can book a demo and we'll walk you through it on a screen share.

2. Monthly subscriptions

Monthly subscriptions are billed in advance. If you cancel a monthly subscription, you will not receive a refund for the current billing period — your access will continue until the end of that period and you will not be charged again.

3. Annual subscriptions

Annual subscriptions are billed in advance for the full year. We do not offer pro-rata refunds for unused months of an annual subscription unless required by law. If you cancel an annual subscription, access continues until the end of the annual period.

4. Exceptional circumstances

We may offer refunds at our discretion in exceptional circumstances — for example, if there has been a significant and sustained platform outage that materially affected your use. To request a refund in exceptional circumstances, contact us at support@crisisconnect.uk with details of your situation.

5. Billing errors

If you believe you have been charged incorrectly, contact us immediately at support@crisisconnect.uk. Billing errors will be corrected promptly and any overcharge refunded in full.

6. Payment provider

All billing is handled by our payment provider. Refund requests are processed by us — contact us at the address above and we will action eligible refunds through the original payment method.

7. Consumer rights

Nothing in this policy affects your statutory rights under applicable consumer protection law.

8. Contact

For refund queries: support@crisisconnect.uk