Privacy Policy

1. Who we are

CrisisConnect is operated by CrisisConnect Limited, a private limited company registered in Kentucky, USA. References to "we", "us", or "our" in this policy refer to CrisisConnect Limited.

Contact: hello@crisisconnect.us

2. What data we collect

We collect information you provide when registering an account, subscribing to the platform, or contacting us — including your name, email address, organization name, and payment information (processed by Paddle as our Merchant of Record).

When you use the platform on behalf of your organization, you may enter personal data about the people your organization serves (members, clients, volunteers). You are the data controller for that data. We are the data processor.

3. How we use your data

• To provide and maintain the CrisisConnect platform
• To process your subscription and manage your account
• To respond to your enquiries and provide support
• To send platform updates and service communications
• To improve the platform based on usage patterns (anonymized)

4. Data storage and security

All data is stored on servers hosted in the United Kingdom. We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction.

5. Your privacy rights

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to correction of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

If you are based in California, you may also have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of sale (we do not sell personal data).

To exercise any of these rights, contact us at hello@crisisconnect.us.

6. Cookies

We use essential cookies to operate the platform. We use analytics cookies (Google Analytics) to understand how the site is used. You can opt out of analytics cookies at any time.

7. Third parties

We use Paddle as our Merchant of Record for payment processing. We use SendGrid for transactional emails. We use Google Analytics for website analytics. We do not sell personal data to third parties.

8. Governing law

This policy is governed by the laws of the Commonwealth of Kentucky, USA. We also comply with applicable US state privacy laws including the California Consumer Privacy Act (CCPA) where applicable.

9. Contact

For privacy enquiries: hello@crisisconnect.us